Customer Service Representative
$18–$23/hr
You're the first voice our customers hear — often on a day their water just stopped. You keep them calm, get them on the schedule, and keep our techs moving.
What You'll Do
- Answer calls, texts, and web requests from homeowners
- Book and confirm appointments and keep the dispatch board running
- Follow up on estimates and keep customers in the loop
- Handle invoices, payments, and job paperwork
- Be the link between the office and the techs in the field
You'll Be Great If
- Friendly, confident, and clear on the phone
- Organized — you like a clean schedule and a closed loop
- Comfortable on a computer and learning new software
- Calm when a customer is stressed
- Customer service or office experience is a plus — we'll train the rest
Pay & Benefits
- $18–$23 per hour
- Full health insurance — low deductible with an embedded HSA
- 401(k) with company match
- Profit share
- Front-loaded PTO
- Paid holidays
